Implement excellence in the TeamTechnology solutionsIndustry LeaderInnovation – Your New Employer is a major international corporation specialising in integrated automated systems of high capital value. They are well established as a leader in Australia and are expanding by leveraging on their innovative technology and international success. To meet the growing demand for their systems and solutions they are continuing to grow their highly competent team. This role is part of the Leadership Team and is critical to the continued success of the ANZ operations.In your new role, you will lead a successful and growing team of technical specialists, delivering services in routine and breakdown maintenance, outsourced maintenance, projects for modernisation and installation projects. You will be supported by skilled managers and team leaders and will be responsible for maintaining a sustainable management structure to ensure optimum response to needs of your established clients. Importantly, you will be tasked with directing the continued growth and profitability of the Customer Service and Support Division as well as driving safety procedures for the benefit of staff and client employees. Included in the priorities for the role will be the profitable management of outsourced resident contracts, modernisation projects and field service contracts, acquisition and profitable delivery of new service contracts, and continual improvement of the spare parts offering. You will be judged on KPIs such as divisional profitability, customer satisfaction and staff training and utilisationYour will have a lot of capacity and a superior ability to embrace the complexities and high standards of customer service for customers that operate highly automated businesses in a 24/7 environment. You will have proven success in leading customer service teams in an engineering systems environment, high level of problem solving and experience in delivering vendor projects. You will be process and quality focused, be proactive with implementing the best safety work environments, continual improvement and be business focussed at P&L.You will have an Engineering Degree with broad industry experience that could include manufacturing and production, automated systems, FMCG, control and conveyor systems. You will have led technical teams in projects, system design and service and maintenance. Importantly, you will also be “still technical” to support your managers in solving larger critical technical issues within the complex systems as they arise. Additional management qualifications will be highly regarded.This is an outstanding opportunity to further develop your career in an impressive growing company. You will be rewarded well, of course.Please call Phil Holey on (02) 9904 4414 and 0412 311 107, then package your CV in Word format plus a covering letter detailing your competencies that match the requirements to  quoting 811. 185000 AUD Australia - NSW Sydney Parramatta & Western Suburbs